Three Ways To Reach A Person

Boomerang Casino Contact And Support Channels

Staff answer around the clock, every day of the week, so a real person is on the other end whenever you get in touch.

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Licensed & auditedOGL/2010/3017/892 by Gaming Control Board Curaçao, independently tested by eCOGRA, GLI, and BMM Testlabs

Fast withdrawalsAverage payout in 26 minutes, up to A$66,000 per transaction, A$38M paid weekly

Data protectionTLS 1.3 encryption securing every transaction, with disputes handled by QUINEL ADR body

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Pick A Queue Instead Of Waiting In The Dark

By the end of this block you will know which channel fits your question and how long it takes.

Start The Chat

Within four minutes of opening the chat window, a staff member typically replies, which suits locked accounts, stalled withdrawals and bonus questions that need an answer tonight.

Start Chat

Send Us An E-mail

Most e-mails sent to [email protected] are answered within twelve hours, so this suits document checks, statements and anything you want in writing.

Write To Us

Reach Us By Phone

Calling +61 2 9876 7203 in AEST usually connects you to a person inside one minute, which is the quickest route for payment problems or a bet you need explained.

Call Support

Six Local Details

Boomerang Casino Support For Australian Players

After this block you will have the local number, the language list and the watchdog that oversees the casino.

Reach Us

Australian Phone+61 2 9876 7203

Support Time ZoneAEST

Languages SpokenEnglish, German, French, Finnish, Norwegian

Support E-mail[email protected]

Oversight

Supervisory AuthorityGaming Control Board Curaçao, OGL/2010/3017/892

Problem Gambling

Help OrganisationsGambling Help Online, Lifeline Australia, Gamblers Anonymous Australia

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A Fair Outcome, Step By Step

Our team logs every complaint the same way, so nothing is lost between hands.

One Message, Full Account

Put your account email, the date, and what went wrong in one message to [email protected], so the trail starts from a single clear account.

A Reply You Can Answer

Within twelve hours a handler replies with a reference number and their reading of the case, giving you something concrete to reply to.

A Second Pair Of Eyes

If that reply leaves you short, ask the handler to pass the file to a manager, who will review the decision and the evidence afresh.

Still Unresolved After That?

Should the matter still stand unresolved, take your reference to the Gaming Control Board Curaçao, the body that issued our license OGL/2010/3017/892.

Right Desk First Time

A Direct Address For Every Question

Here you will have matched your issue to one address instead of forwarding it three times.

Account And Data

General Support[email protected]

Verification And KYC[email protected]

Money Matters

Deposits And Withdrawals[email protected]

Other Requests

Complaints Desk[email protected]

Privacy Requests[email protected]

Business Enquiries[email protected]

Six Facts Worth Checking

The Company You Are Dealing With

Check these lines the moment you want to know whose hands your money is in.

The Company

Legal NameBoomerang Casino N.V.

Company Number386971 (Curaçao)

Registered AddressHeelsumstraat, Willemstad

The License

RegulatorGaming Control Board Curaçao

License NumberOGL/2010/3017/892

Written Contact

E-mail[email protected]

Five Questions Settled

Before You Ask, After You Ask

These five replies close the queries players send us most often, before you queue for a person.

trustDo I need to wait for business hours to get help?+

Support never clocks off: someone is on live chat, e-mail and phone at three in the morning on a Sunday if that is when you need them. Australian players reach us on the times shown in AEST, so you can plan around the clock rather than around a shift. Nothing about public holidays changes staffing.

trustCan I get my data copied or deleted?+

Ask us in writing and [email protected] handles it, whether you want a copy of what we hold or want it erased. Most requests are confirmed within a working day, and some records must be kept where licensing rules require it. You will be told plainly which part can be removed and which cannot.

trustWhat happens when I submit my documents?+

Once photo ID, proof of address and a payment card image are in, checks usually finish inside twenty-six hours. Slow scans are the usual hold-up, so send clear pictures with all four corners showing. Your first withdrawal waits for this step, which is why it is worth doing early.

trustWhat if the first answer does not help me?+

Reply to the same thread and say plainly that the answer missed the mark; it goes to a senior agent. [email protected] is the address for a formal complaint and gives you a written trail. If we still cannot settle it, you may take the matter to the Gaming Control Board Curaçao, our licensing regulator.

trustWhat if I do not have my login details handy?+

Give the agent your registered e-mail address, full name and date of birth and they can pull up the account without a password. A card's last four digits help when payment is the issue. No one at this casino will ever ask you for the password itself, on any channel.

Boomerang Casino Hours

Know How Long Each Wait Is

The worry that nobody is listening disappears once you see these reply times.

Live Chat

Live Chat Hours24/7 support available

Chat First Reply4 minutes

All Hours Shown InAEST

E-mail

E-mail Address[email protected]

E-mail Reply12 hours

Phone

Phone Number+61 2 9876 7203

Phone Waiting Time1 minute

What Will Speed My Answer Up?

Gather these five things and the first reply can often settle the whole question.

Your account email address
The date and time of the issue
Any transaction reference or amount
A screenshot of the error
Your registered phone number